ORACLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CRM Application Foundation
• Overview of CRM Application Foundation integration points with other applications
• How the CRM Application Foundation Modules are used
• List the step-by-step implementation flows for implementing of following Foundations Modules
• CRM Application Foundation - Resource Manager
• CRM Application Foundation - Assignment Manager
• CRM Application Foundation - Calendars
• CRM Application Foundation - Notes
• CRM Application Foundation - Territory Manager
• CRM Application Foundation - Task Manager
• CRM Application Foundation - Business Rule Monitor
• CRM Application Foundation - Escalation Manager
• CRM Application Foundation - 1-1fullfillment
• CRM Application Foundation - Interaction History
 Setting up Profile Options
 Setting up Lookups
 Setting up Reports and Running Concurrent Programs
Oracle Sales
• Home Page
• Dependencies
• Overview of Lead to Order Process
• Overview of Telesales and Field Sales /Sales Online
• Locations and Organizations
• Currencies and Calendars
• Customers
• Employees, Users and Resources
• CRM Application Foundation - Notes, Tasks & Calendars
• CRM Application Foundation - Territory Management
• Lead Management
• Opportunity Management
• Forecasting
• Sales Contracts
• Sales Offline
• Marketing Online Campaign Management

Oracle Sales Flow : Sales Campaigns
Oracle Sales Flow : Capture/Convert Leads
Oracle Sales Flow : Manage Opportunities
Oracle Sales Flow : Create Forecast
Oracle Sales Flow : Prepare Proposal
Oracle Sales Flow : Prepare Quote
Oracle Sales Flow : Place Order
Oracle Sales Flow : Close Opportunity
Oracle Sales Flow : Submit Forecast

• Setting up Profile Options
• Setting up Lookups
• Setting up Reports and Running Concurrent Programs

• Overview of Service Contracts Management and Oracle Service Contracts
• Setups for Oracle Service Contracts
• Define Parties, Roles, Sources, and Access to Contracts
• Miscellaneous Setups
• Setting up Coverage Templates and Subscription Templates.
• Setting up Items
• Setting up Service Billing and Billing Profiles
• Setting up Statuses and Operations
• Setting up Global Contracts Defaults
• Setting up Contracts Terms and Contract Templates
• Setting up Events and Renewals
• Setting up Profile Options
• Setting up Lookups
• Setting up Reports and Running Concurrent Programs

• Overview of Customer support and service processes
• Overview of Service Request to Resolution process
• Set up Oracle Integrations
• Set up Oracle Tele Service
• Set up Oracle Knowledge Management
• Setting Up Oracle Service Requests
• Setting Up Oracle Customer Care
• Set up Oracle Install Base
• Set up Counters
• Setting Up Oracle Charges
• Setting Up Oracle Knowledge Management
• Setting up Profile Options
• Setting up Lookups
• Setting up Reports and Running Concurrent Programs

• Understanding Field Service
• Using Field Service Dispatch Center
• Using Debrief
• Using Spares Logistics
• Using the Planner’s Desktop
• Loop Planning, Notifications and Reporting Hierarchy
• Configuring Field Service Portal
• Using Field Service Portal
• Mandatory and Conditional Dependencies
• Field Service Application Implementation Tasks
• Spares Management Implementation Tasks
• Setting up Profile Options
• Setting up Lookups
• Setting up Reports and Running Concurrent Programs

• Overview of Using Oracle Depot Repair
• Oracle Depot Repair Business Scenarios
• Managing Depot Business Processes
• Oracle Depot Repair-Specific Setup Steps
• Setting Up Charges for Oracle Depot Repair
• Defining Billing Type Codes
• Defining Service Activities and Billing Types
• Defining Service Business Processes
• Defining Install Base Transaction Sub Types
• Setting Up Time and Material Labor Schedules
• Setting Up Repair Types
• Setting Up Service Request Types for Depot Repair
• Setting Up Depot Repair Reason Codes
• Setting Up Customer Profile
• Setting Up Diagnostic Codes in Oracle Depot Repair
• Setting Up Service Codes in Oracle Depot Repair
• Setting Up Oracle Depot Repair Profile Options
• Setting up Profile Options
• Setting up Lookups
• Setting up Reports and Running Concurrent Programs

• Overview of Oracle E-Business Suit process
• ORACLE AIM (Application Implementation Methodology)
• Overview of Documentations in Real-time Projects
• Roles of Oracle Functional Consultant